PATIENT'S CHARTER
COMPLAINTS
PROCEDURE
We operate a complaints procedure
which meets national NHS criteria and we would like to know if any patient has
a problem or concern regarding any aspect of the service received from doctors,
nurses or staff. Please ask at reception to discuss any problem with the practice
manager.
A PATIENT’S
RIGHTS IN THE GENERAL MEDICAL SERVICE
The national Patient’s Charter gives you the following rights:
- To be registered with a GP
- To be able to change doctors quickly
and easily
- To be offered a health check on
joining a doctor’s list for the first time
- To receive emergency care at any
time through a GP
- To have appropriate drugs and medicines
prescribed
- To be referred to a consultant when
the GP thinks it is necessary and be referred for a second opinion if you and
the GP agree this is desirable
- To have access to your health records,
subject to any limitations in law (from 1st November 1991)
- To choose whether or not to take
part in any medical research or medical student training
- To be offered a yearly home visit
and health check if you are over 75 years or over
- To be given detailed information
about GP services through the local Medical Directory
- To receive a copy of the
practice booklet
- To receive a full and prompt reply
to any complaints you make about NHS service
In addition to the rights and responsibilities of patients already stated, it is the patient's responsibility to keep GP, practice nurse, hospital and other NHS appointments. If you are unable to keep your appointment please cancel it.
PATIENT
CONFIDENTIALITY
There
is a notice in the waiting area with details of who can access patient information.
ZERO
TOLERANCE
Police will be called to any violent incident
and the patient/patients involved removed from the practice list.
NHS ROTHERHAM
Other services not provided by the practice
are commissioned by:
NHS Rotherham
Oak House
Moorhead
Way
Bramley
Rotherham
South Yorkshire
S66 1YY
(01709) 302000
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
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