Patient Participation Group

2nd March 2012

The recent patient Survey results were discussed and the next stage forward.

Triage system discussed from the patient survey results.
The group decided it was for the drs. to agree, when for them would be the best time to implement the Doctor Triage System – ? October 2012 when the new computer sytem is to be  installed.

The information regarding patients being able to speak to the GPs and Nurses is to be put in more prominent positions in the waiting area.
Gps – 11.30am to noon
Nurses -12.30pm to 1.00pm.

Update on telephony system
Additional phone lines have been looked into for Triage.
0845 number is to be changed back to a geopgraphical number.
Telephone system to be updated.

Website address: www.highstsurgery.co.uk