Patient Participation Group

September 27th 2013

Patients from the group who attend the Rotherham wide Patient Participation Networking meetings, updated the group on what had been discussed and shared information from these meetings.

The patient Survey was discussed which we wanted to conduct on Receptionists areas were agreed that we might wish to cover.

The PPG were made aware of the changes now that the PCT were no longer.
NHS England
Rotherham CCG
Healthwatch Rotherham
The removal of P.A.L.S and the complaints process.

The Care Quality Commission and the processes were discussed.

Practice Based Commissioning was discussed regarding recent audits.

Patient on-line access was discussed that we were looking to make available in the near future.

As an organisation we have employed Lifeskills apprentices that are gaining a NVQ level 2 in Business Administration.

Website address: www.highstsurgery.co.uk